Q & A
Making custom products can be confusing. We're doing our best to take the pain out of the process at every step. Below you'll find answers to some of the most common questions that we get. If you're still unsure about anything you can always contact us here.
I'm ordering for a group or for resale, do you offer bulk discounts?
We sure do. Our bulk rates start at quantities of 10. Just make sure to enter the discount code before checking out.
Buy 10, save 20%
Buy 20, save 30%
Buy 50, save 40%
Where can I see all the products that you offer?
It sounds like you're looking for this page.
Do you offer design services if I need additional help?
Yes. However, our clients typically have their own artwork/branding. We can work with you to to help present your work in the best manner on your chosen products. If you're looking for more 'blank canvas' design work it would be best to look elsewhere.
Can I save my custom products to an account to order later?
You'd think we'd have that sorted by now, wouldn't you? Well, it is something that's doable, just not through this site. If you'll be placing regular re-orders for the same products, drop us a line and we'll get you setup with an account.
What image file formats can I upload?
JPG & PNG are the two image formats we support.
What size image files should I upload for the best results?
Short answer... it depends. The main thing it depends on is what product you are creating. Bigger products (eg. scarves) need larger images than small product (eg. phone cases) to print well as you are filling a much larger surface.
Generally, the greater the image resolution (the number of pixels in the width and height) the better the output and the larger the area you can print and still have things look great.
For example, an image that's 3,000 x 2,000px will look much sharper when printed than an image that's 300 x 200px.
A good rule of thumb is to aim for at least 200 pixels per inch (PPI) over the size of the area you are printing. So, if you are making a laptop skin that's 12" wide and 10" high, you'd want the image to be at least 2,400 x 2,000px big.
If you can provide an image that's 300PPI over the size of the printed area that's going to provide the best quality. Anything less than 150PPI will start to look a bit less sharp.
Finally, it depends on the material that your product is made from as well. If you're creating fine art giclée prints, the paper is designed to capture every last detail of the image. That's great when you have a good size image, but if your image is smaller than ideal you'll see that in your print. On the other hand if you're creating a throw pillow that's on a linen weave textile, the medium doesn't reveal as much detail as fine art paper, so it's actually quite good at hiding the downside of using a smaller image.
This can all be a lot to absorb. Here's an article that explains things fairly well.
What currency does your site charge me in?
We're located in Toronto, Canada, and the Notion.ca website is currently in Canadian dollars. Canadian dollars are just like American dollars, but colder. You can see how many Canadian dollars you get for an American dollar here.
How long does production of my order take?
Orders of less than 10 units generally ship within 2-3 business days. For larger orders it's always best to confirm timing with us if you have a deadline, but 8-10 business days is usually a safe bet.
How long does shipping take?
Depending on your shipping country and chosen carrier orders can take between 2 and 20 business days to arrive at their final destination. You'll get more specific info based on your choices in the checkout process.
Where do you ship?
We ship pretty much everywhere you'd ever want to send something. Your best bet to check the rates and available destinations is to enter your shipping address in the checkout.
Do you accept returns?
As everything we produce is custom and made to order, we are unable to accept returns for any reason other than a defective product. In that case we're happy to work with you to make things right.
Do you sell gift certificates?
We don't offer gift certificates for sale at this time, but it's something we're considering for down the road.
What's the difference between a Tough Case and a Snap Case?
The Snap Case is a rigid polycarbonate (PC) shell that snaps directly on to your phone.
The Tough Case has a silicone rubber inner 'bladder' that your phone fits into and then a rigid PC shell snaps over top of that. So you get two layer protection which makes the case a bit thicker, but offers more impact protection than the Snap Case.
It's a matter of personal preference which one is 'better'.
Here are some Instagram videos to make things more clear:
How do I know what laptop/iPad model I have?
So, what's better DTG or Screen Printing?
Apples and oranges my friend. Both printing methods have come a long way over the years and the results can be amazing with either.
We aren't screen printers here, but for some jobs it's the best option and we will happily tell you when it is. If you want to print 500 promo shirts with a simple 1 color logo or graphic screen printing makes the most sense. If you have multiple colors with gradients or only need a dozen shirts for the new folks in your chess/fight/glee club then DTG is the winner.
Do you charge additional fees for per colour for printing?
No. More colors in your artwork does not mean more dollars.
What if I want to create a DTG shirt on a different colour blank?
If you're placing an order for 25 or more units and we don't have the color/style that you're after you can contact us and we can likely help out.
want to create something I don’t see listed on your site with my own patterns. Can you help me?
We'd love to, but the answer is usually 'no'. You're welcome to drop us a line with information about what you want to create, but as much as we like a challenge, we try to stay focused on our line of in house designed products.
I can't find your Notion App on the Shopify App Store. What's up with that?
We're operating our Notion On Demand service as a private Shopify app so you won't find it on the App Store, and it's not available to the general public.
How do I get access to your Notion On Demand service?
Well, for starters, you have to have a Shopify site in order to be able to install our private App. Beyond that it's part waiting list, part informal application process. If you send us a message and tell us about your brand, what products you are interested in offering, and demonstrate traction and commercial viability we'll do our best to get you a response with additional information.
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